Privacy Policy

Introduction

At Onyx Forge Veliron Hotel, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

We understand that your privacy is important to you, and we strive to be transparent about our data practices. This policy applies to all guests, visitors, and users of our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and payment information
• Reservation Information: Check-in/check-out dates, room preferences, special requests, and guest history
• Service Usage: Information about your use of our facilities including Spa & Wellness Center, Rooftop Pool, Fitness Studio, Iron & Oak Restaurant, and Business Center
• Website Data: IP address, browser type, pages visited, and cookies
• Communication Records: Correspondence, feedback, and service requests

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your reservations and stay
• Providing personalized services and amenities
• Processing payments and maintaining financial records
• Communicating with you about your stay and our services
• Improving our facilities and services
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our hotel and providing services
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of our hotel, guests, or others
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Compliance with industry security standards

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and services provided
• Legal and regulatory requirements
• Business and operational needs
• Your consent and preferences

Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal information:

• Right to access your personal information we hold
• Right to request correction of inaccurate information
• Right to request deletion of your information (subject to legal requirements)
• Right to object to certain processing activities
• Right to withdraw consent for marketing communications
• Right to file a complaint with privacy authorities

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.